2.1. The Administrator shall operate with respect for the privacy and rights entitled to the Customers of Website. Special attention is paid to personal data protection of Internet users therein,
2.3. Under the provisions of section 6, item 1 of the Act, personal data stand for any information concerning an identifiable natural person or a natural person being capable for undergoing identification, such as names, surnames, addresses, e-mail addresses, phone numbers, data concerning purchasing patterns, demographical data, etc.,
2.4. The sole personal data undergoing collection and processing through the Website is the data voluntarily provided by its Customers,
2.5. One’s personal data only serves the purposes of use that have been expressly consented to by its holders,
2.6. The Customer is always entitled to be given access to their personal data, as well as to be granted the right of having it corrected or erased, 2.7. Customer data is protected through the use of multiple encryption methods, the access to databases that have been secured by passwords as well as the data storage maintained on certified servers.
2.7. The Customer may disable the newsletter service at any moment through the settings of the Website or by clicking the link present in each e-mail message of this kind,
2.8. The Customer data is not visible anywhere outside of the administration system where it serves the purpose of contacting the Customer in the case of any technical problems,
2.9. The Administrator is entitled to disclose the said personal data under pressure exerted by law enforcement agencies, whenever it is unconditionally required by the provisions of applicable law, a court order or in connection with judicial proceedings,
2.10. The Administrator of Website collects the personal data of its Customers through:
c) IP addresses – the Website records the IP addresses of its customers for the purpose of counting unique statistics of pages displayed, which enhances the further development of the Website.
d) The exchange of e-mails, newsletters – the Website records the information concerning the frequency of newsletter opening in order only to display the content that a given user may later find interesting. Any additional data provided by the Customer within the exchange of e-mails may also be recorded and processed, yet only and exclusively with their consent granted and to serve its intended purpose – e.g. to perform relevant complaint procedures.
3. General Provisions
3.1. The present Terms of Service particularly define:
a) The rules of completing one’s registration process and using their accounts on the Website,
b) The conditions and rules of performing an electronic booking of Products available through the framework of the Shop,
c) The conditions and rules of submitting Orders via electronic means through the framework of the Shop,
d) The rules of concluding Sales Agreements with the use of services performed through the operational framework of the Shop.
3.2. The use of Website is possible on condition that the information and communication system used by the Customer responds to the following requirements of a technical nature:
c) Chrome or Firefox mobile browsers,
d) Having their minimum screen resolution set to 320×240 pixels.
3.3. To use the Online Shop, the Customer should gain access to a computer workstation or terminal equipment connected to the Internet on their own,
3.4. According to the applicable law, the Administrator reserves the right to limit the provision of services performed through the Shop to the persons at the age of 18 years old or older. In such an event, any prospective Customers shall be notified of it,
4.1. The Administrator is entitled to deprive the Customer of the right to use the Shop, as well as to limit their access to a part or entirety of the resources contained on the Website with immediate effect in the case of the Customer of the Website having infringed the Terms of Service, and, particularly, if the Customer:
a) have provided their data as false throughout the registration procedure, as well as with it determined as inaccurate, not up to date, misleading or has infringed the rights of third parties,
b) infringed the personal rights of third parties, particularly meant as the personal rights of other Customers of the Online Shop, via the Website,
c) performed other actions that shall be regarded as inconsistent with the applicable law or general principles of the use of the Internet by the Administrator, as well as deemed as undermining the good reputation of the Administrator.
4.2. No person that has been deprived of the right to use the Online Shop shall be able to perform any re-registration there without the previous consent of the Administrator,
4.3. In order to secure the safety of the transfer of communication and data that relate to the services performed within the operational framework of the Website, the said Website shall implement appropriate technical and organisational measures that comply to the level of threats to the safety of services performed, particularly meant as the measures aimed at the prevention of the interception and modification of personal data transferred through the Internet by unauthorised persons,
4.4. Each Customer is particularly obliged to:
a) refrain from submitting and communicating any content that is forbidden by the abiding law, such as the content that promotes violence, is defamatory or infringes personal rights or other rights of third parties,
b) use the Shop in a manner that does not disrupt its operation, particularly through refraining to use specific software or devices,
c) refrain from such actions as the dissemination or placement of unsolicited commercial communications (“spam”) on the Website,
d) use the Shop and Website in a way that does not cause any inconvenience to other customers and the Administrator,
e) use the entirety of content placed with regard to the Shop solely within the scope of own and personal use,
f) use the Website in a manner that complies with the regulations of law that are applicable in the territory of the Republic of Bulgaria, the provisions of the Terms of Service, as well as the general principles of the use of the Internet.
5. Procedure of Concluding a Sales Agreement
5.1. In order to conclude a Sales Agreement through the Shop, one needs to visit the web page of the Website, perform the selection of Products and accessories by completing successive technical actions based on the communications displayed to the Customer there, as well as the information available on the Website,
5.2. The selection of Products ordered by the Customer is performed through adding particular items to the basket or with the step skipped through the selection of the “Purchase now” option.
5.3. While the Order is being submitted and prior to when the button “Order” becomes pressed, the Customer is given the possibility to modify the data entered, also with regard to the Products selected. To use the possibility, one needs to follow the communications displayed to the Customer on the Website, as well as the information available there,
5.4. After the Customer using the Shop provides all the data necessary, there shall be a summary of their Order displayed to them. The said summary of Order submitted shall contain the information concerning: a) the subject of the Order and agreement,
b) the unit and total price of products or services ordered, including the delivery price or additional expenses (if applicable),
c) the selected payment method,
d) the selected delivery means,
e) the delivery time.
5.5. In order to have one’s Order shipped, it is necessary to accept the provisions of the Terms of Service, provide one’s personal data marked as obligatory and click the “Order Now under Payment Obligation” button,
5.6. Submitting the Order by the Customer constitutes their declaration of intent to conclude a Sales Agreement with the Administrator, as pursuant to the contents contained therein,
5.7. After the Order has been submitted, the Customer shall receive an e-mail message entitled: “The Confirmation of Placing an Order with www.myewheel.com Shop”, containing an ultimate confirmation of the entirety of relevant parts of the Order,
5.8. The agreement shall be considered concluded at the moment of receiving the above-mentioned e-mail message by the Customer,
5.9. The Sales Agreement is concluded in English, having its content compliant with the Terms of Service.
6.1. The Delivery of Products through www.myewheel.com is limited to the territory of the European Union, and it shall take place to the address indicated by the Customer while the Order is being submitted,
6.2. The delivery of Products ordered is performed through courier services or by means of a personal collection. The delivery costs shall be indicated throughout the process of Order placing and may vary depending on the Customer’s location and delivery/payment method.
6.3. Delivery time:
6.4. The recording, securing, granting access to and confirming the substantial resolutions of the Sales Agreement of Products to the Customer shall take place by providing the Customer with the confirmation, specification of their Order and payment confirmation document to the e-mail address they have indicated,
6.5. Any additional information, as well as FAQ sections related to the shipment and delivery, may be found via this link.
7. Prices and Payment Methods
7.1. The prices of Products are expressed in the Euro currency (€ / EUR) by default and contain all the price components, including the potential presence of VAT (with the rate level separately indicated), duty and any other components,
7.2. The Customer has the possibility to select one of the following currencies: Euro (€ / EUR)
7.3. The Customer has the possibility to pay the purchase price through a) a transfer made from any SWIFT/IBAN bank account (advance payment) within the European Union,
b) a payment provided by the PayPal-operated system,
c) a payment made by a Visa or MasterCard debit/credit card. The card used shall be then debited with appropriate charges immediately after the Order has been placed (advance payment),
8. The Right of Withdrawal
8.1. The Customer has the right to withdraw from the Agreement they have concluded within 14 days, and so without the necessity to specify any reasons,
8.2. The withdrawal period shall expire 14 days after the day when the Customer acquired the physical possession of Products or when the third party, other than the carrier and the person indicated by the Customer, acquired the physical possession of Products,
8.3. In order to exercise the right of withdrawal from the Sales Agreement, the Customer is required to notify the Administrator of their decision to withdraw from the Sales Agreement at the e-mail address of [email protected] by an unequivocal statement,
8.4. To meet the withdrawal deadline, it is sufficient for the Customer to send their communication concerning their exercise of the right of withdrawal from the Sales Agreement before the withdrawal period has expired,
8.5. In the event of having exercised the right from withdrawal from the Sales Agreement, the Customer shall be reimbursed any payments they have covered, including the expense of the delivery of Products (with the exception of the reimbursement of any additional costs arising from the method of delivery that has been selected by the Customer as an option not being tantamount with the cheapest means of delivery),
8.6. The reimbursement of resources mentioned in point 8.5 shall be executed by the Administrator no later than 14 days after the day when the Products (from the withdraw the Sales Agreement) have been delivered to the Administrator. The reimbursement of payment is performed with the use of the same payment methods as previously used by the Customer in the case of an original transaction unless the Customer gives their consent to another solution. The Customer shall not incur any charges associated with the payment reimbursement, except for return shipping charges,
8.7. The Administrator reserves the right to suspend the payment reimbursement until the Products have been returned by the Customer, and until the returned Products condition is reviewed by the Administrator,
8.8. The Customer is obliged to send back or hand over the Products to the shipper’s address (as indicated on the consignment note received) immediately, and in any case no later than within 14 days after the date of when the Customer notified the Administrator of their withdrawal from the Sales Agreement. The deadline is met if the Customer sends back the Products before the period of 14 days has expired,
8.9. The Customer is obliged to send back the Products in a state complying to the state they represented at the moment of their reception, namely within a parcel containing the entirety of Products and elements originally received, with no Product or its element being damaged or defective. In the case of having sent back the Products used or handled by the Customer or any third person in a way other than what was necessary to establish the nature, characteristics, and functioning of it (e.g. if the Customer or any other third party using the Products in any other way than at a stationery shop), the Customer shall bear the responsibility for the diminished value of the said goods resulting from such handling.
9. Complaints of Goods
9.1.The Administrator, as a seller, assumes the liability towards the Customer – being a consumer, as defined in article of the Bulgarian Civil Code – under statutory warranty for defects within the scope determined in the Civil Code.
9.2. Any complaints that result from the violation of Customer rights that are guaranteed by the law or the provisions contained therein should be directed at [email protected] The Administrator obliges to do its best to respond to each complaint within the period of 14 days and, in case of it being not possible to meet the said deadline, to notify the Customer of when the complaint shall be investigated within the same aforementioned period,
9.3. If the Administrator decides to accept the complaint and perform services under warranty, the Administrator is entitled to at least 14 more days to perform the repairs. Usually, this process takes only a few days, however – the Administrator reserves the right to extend the diagnosis time and/or repairs time, when required (for example: when waiting for a solution from the factory, or when spare parts are not available on the market at the moment), but no more than 28 days for diagnosis and 28 days for repairs. An additional repair time extension may be done only after presenting alternative options to the Customer when the Customer agreed to continue with repairs and extend the servicing period,
9.4. The Administrator is not a manufacturer of goods. The manufacturer is liable for any responsibilities arising from the guarantee concerning each Product sold under the conditions and during the period indicated in each particular guarantee card. If a given guarantee document provides for such possibility, the Customer is entitled to submit their claims as part of the guarantee directly to an authorised service point whose address has been specified in a given guarantee card,
9.5. The Administrator has been authorised by the manufacturers of Products to run an authorised service point, making warranty repairs possible in the territory of Europe,
9.6. The warranty provided by the Administrator covers factory defects of offered products for 1 or 2 years after receiving a brand new product(s) and 1 year for a used/refurbished product,
9.7. The Administrator’s warranty does not cover products/elements that are subject to quick exploitation or usage-related damages (which are not defined as a factory defect). Examples of such products are inner tubes, tyres,
9.8. Warranty revocation. Warranty is void when:
a) the damage is caused by using a non-original charger (including “smart charges”, “intelligent chargers”, fast chargers, charging accessories, adapters, boosters, “charge doctors”, converters, etc.), or faulty electrical installation (including inconsistent voltage and frequency compared to those marked on the charger),
b) the technical construction of the device is violated (modifications of the device that may affect the safety of use, or the operation of the device itself),
c) the damage is caused by improper use of the device (e.g. mechanical damage, flooding of the device, etc.),
d) the Customer refused to perform necessary repairs of damages (for example: when damages repair is not covered by warranty, or when during recall of a product).
e) Battery damage from non-use. If the Customer has done less than 300 kilometers in 12 months then the batteries can heavily degrade due to not enough charge cycles. Perfect conditions to keep the unicycle are at 21°C room temperature and at a charge between 40 and 70 percent.
f) Battery damage from heavy use. If the Customer has ridden 3000+ kilometers a year, this will be considered heavy use,
9.9 The Warranty does not cover shipping fees to and from the service point for warranty repairs in the territory of Europe.
10. Complaints Related to the Provision of Services via Electronic Means
10.1. The Administrator shall make every effort to ensure the proper operation of the Website (including the Shop) to the extent resulting from the current technical knowledge and undertakes to remove all the irregularities reported by Customers within a reasonable period of time, 10.2. The Customer is obliged to immediately notify the Administrator of all irregularities or intervals in the operation of the Website (including the Shop).
10.2. Any disturbances related to the functioning of the Website (including the Shop) may be reported through sending an e-mail at [email protected] or with the use of a form,
10.3. Each complaint filed should have the name and surname, e-mail address or postal correspondence address, as well as the type and occurrence date of a given irregularity related to the operation of the Website provided by the Customer,
10.4. The Administrator obliges to handle each complaint within 14 days and, in case of it being not possible to meet the said deadline, to notify the Customer of when the complaint shall be investigated within the same aforementioned period.
11. Final Resolutions
11.1. The Customers may always access the present Terms of Service via a link placed on the homepage of the Website, as well as they may download and print it as a file,
11.2. For any matters not covered by these Terms of Service, relevant provisions of the Bulgarian Civil Code shall apply.
11.3. Any and all disputes and claims related to the Website shall be handled by the common court that is competent for the Administrator’s registered office,
11.4. The settlement of any potential disputes having arisen between the Administrator and Customer, being a consumer according to the definition of the Bulgarian Civil Code, shall be handled by the courts competent under the resolutions of relevant provisions of the Bulgarian Civil Code,
11.5. The settlement of any potential disputes having arisen between the Administrator and Customer, being a consumer according to the definition of the Bulgarian Civil Code, shall be handled by the court being competent with regard to the registered address of the Administrator’s headquarters.