Frequently Asked Questions

Delivery

Await your order to arrive in 2-7 business days; however, delivery time may vary depending on your location. All orders usually dispatch within 24 hours after clearance of payment. All parcels are sent in safe packaging to protect the product and with a tracking number.

Warranty

We offer 2 years warranty on the engine and motherboard and 1 year warranty on the battery pack.
If the product is dead-on-arrival, we will cover the shipping costs for returning it to us. Tires and inner tubes are outside of the scope of the warranty. If you change the tire/tube, it will not void your warranty given that there was no damage done on the product during disassembly.
This warranty does not cover wear and tear, breakage or damage during use and misuse of the product such as exceeding the weight or speed limits of the product (check the individual model specifications). However, we can repair or replace faulty parts that fall outside of the warranty at an additional charge.

What payment methods do you accept?

We accept PayPal and Debit/Credit card payments. For SWIFT bank wire transfers, please contact us.

What does the price include?

All taxes and 20% VAT are included in the price for all European Union countries. We will not cover additional charges (duty taxes) that may be applied for countries outside of the European Union. In orders where the VAT number is provided, we will deduce the % out of the total price.

Refund Policy

Every product you buy in our store can be returned up to 14 days from receiving it, without any reason. The product(s) must be returned in their original packaging, unused and unopened to qualify for a product refund. You will receive the refund up to 14 days after we get the product back. Please note that you must contact us first to verify eligibility before shipping the product(s) back to us. Return shipping fee is your responsibility and is non-refundable. 

Aftersale Support

You are welcome to contact us if you have any questions or maintenance issues with your unicycle.

Which unicycle is best for me?

Every unicycle model has different boundaries and abilities. We recommend all future riders to check the product specifications, which can give guidance on the capabilities and potential. Due to the fast acceleration and the nature of each unicycle, we strongly advise the use of safety gear.

My question is not on the FAQ.

Please send us an email at [email protected] We will be more than happy to help you.

Any other questionsContact Us

WORKING HOURS
Mon-Sat: 08AM – 06PM
Sunday: Offline 🙂
PHONE
UK: +44 7743718569
BG: +359 879097959
MyEWheel Logo
We specialize in sales and after-sales support of electric unicycles in Europe. Being passionate about EUCs, we are not just loving our job, we strive to perfect it. We are ready to offer not only the best prices on the market but also reliable after-sales service during and after the warranty period.

SUBSCRIBE NOW

Sharing our knowledge and experience to inspire and inform.