FAQ

Ride, Return, Renew - Send your unicycle back and keep the adventures rolling!

We know adventures never stop, but sometimes your unicycle might need to! That's why we’ve introduced our Buy Back Program, making it easier than ever to keep you on the move with fresh rides while helping reduce waste.

Here's how it works: When you're ready to upgrade, we’ll take back your used unicycle, refurbish it, and prepare it for its next journey—no hassle, no stress. You'll save money on your next purchase while doing your part to keep e-mobility sustainable.

By participating in our Buy Back Program, you're not just refreshing your ride: you’re also contributing to a circular economy that extends the life of each unicycle. Together we can reduce waste, save resources and keep the adventure rolling for years to come!

REQUIREMENTS

The Buy Back Program is available to customers who purchased their new unicycles from MYEWHEEL.COM, provided the product is still within the warranty period and meets the return conditions outlined in our General Terms and Conditions.

To qualify, the unicycle must be in good condition, showing only the usual wear from regular use and returned to us in its original packaging along with all accessories.

Step 1: Send an email to  info@myewheel.com with photos showing:

• mileage;

• views of the unicycle from all sides;

• all accompanying documents from the original purchase;

• the charger and all accessories.

Step 2: We'll review the photos and assess the product under our warranty terms. If approved, we’ll provide an estimated buy back price range.

Step 3: If you agree with the range, we would arrange for pick-up (shipping costs are covered by you).

Step 4: Once we receive the product, we’ll finalize the buy back price within 14 days, based on its condition.

Step 5: Our customer service team will reach out with a voucher code for the proposed price. You can put this voucher towards your new unicycle order in MYEWHEEL.COM online shop.

Terms and conditions of the Buy Back Program

With PayPal Pay Later, you can easily split your payment into several convenient installments! Follow these simple steps:

1. Add your desired products to the cart
   Once you've selected the products you want to buy, click "Add to Cart" and proceed to checkout.

2. Select PayPal as your payment method
   At checkout, choose "PayPal" as your payment method.

3. Log in to your PayPal account
   You will be redirected to PayPal where you need to log into your account.

4. Select the "Pay Later" option
   After logging in, you will see the "Pay Later" option. Choose "Pay in 3" or "Pay in 4X" depending on your country.

5. Review the terms and confirm
   PayPal will show you the installment schedule and the total amount. Review the terms and confirm your choice.

6. Complete your order
   After confirmation, your payment will be processed, and your order will be completed.

Key requirements to use PayPal Pay Later:

• You must have an active PayPal account.

• The "Pay Later" option must be available in your country (Germany, France, Spain, Italy, United Kingdom).

• Your order amount must be between 30 and 2,000 euros/pounds.

• PayPal may perform a soft credit check (without affecting your credit score).

• Installments are automatically deducted from your linked bank account or card.

• No interest or fees if payment terms are respected

We offer FREE DELIVERY for all orders over €300 in the EU. Delivery timeframe is 2-7 business days. Orders are usually dispatched within 24 hours after payment clearance. All orders are sent in safe packaging to protect the products and come with a tracking number.

If you are unsure whether we deliver to your country, please contact us.

NEW PRODUCTS - We offer 2 YEARS of warranty for the engine and motherboard and 1 YEAR of warranty for the battery. USED PRODUCTS - We offer 6 MONTHS of warranty for the engine, motherboard and the battery.

Tires and inner tubes are outside of the scope of the warranty. If you change the tire/tube, it will not void your warranty given that there was no damage done to the product during the disassembly/assembly process.

This warranty does not cover wear and tear, breakage or damage during use and misuse such as exceeding the weight or speed limits of the product (check the individual model specifications). However, we can repair or replace faulty parts that fall outside of the warranty at an additional charge.

We accept PayPal, Debit/Credit card payments and bank wire transfers.

EU Customers

The price includes all taxes and VAT charges for delivery to European Union (EU) countries.

If you are a VAT-registered company, enter the respective VAT number and we would issue a VAT-free invoice.

Customers Outside the EU

If your delivery address is outside the European Union (EU), VAT will not be charged on your order. However, please note that your shipment may be subject to local VAT, customs duties, taxes or fees, depending on your country's regulations. These additional costs are the responsibility of the customer and are not included in our prices and beyond our control.

For a smoother shopping experience, we recommend checking with your local customs office for details on potential import charges before placing your order.

EU Customers

If we ship to an address of an EU country – no. Because we are an EU-based company, we pay all necessary import taxes.

Customers Outside the EU

If your delivery address is outside the European Union (EU) your shipment may be subject to local VAT, customs duties, taxes or fees, depending on your country's regulations. These additional costs are the responsibility of the customer and are not included in our prices and beyond our control.

For a smoother shopping experience, we recommend checking with your local customs office for details on potential import charges before placing your order.

Every product you buy in our store can be returned up to 14 days from receiving it, without any reason. The product(s) must be returned in their original packaging, unused and unopened to qualify for a product refund. You will receive the refund up to 14 days after we get the product back. Please note that you must contact us first to verify eligibility before shipping the product(s) back to us. Return shipping fee is your responsibility and is non-refundable. 

Contact us if you have any questions or maintenance issues with your unicycle at help@myewheel.com. Every warranty claim must contain a video showing the problem you've encountered and the serial number of the wheel. 

Please send us an email at info@myewheel.com. We will be more than happy to help you.

Each country has different laws and regulations for personal electric vehicles. We recommend that you check your local laws before purchasing such a device. Participants in the world forum forum.electricunicycle.org wrote the document that you could find here, and we cannot be sure if what is written in it is up to date.

https://docs.google.com/spreadsheets/d/1xgCTmNf7e2NzRWzMMsX19YQW9pGEMtPJM3KXfz19DZg/edit?usp=sharing