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MyEWheel

Terms & Conditions

GENERAL TERMS AND CONDITIONS OF THE MYEWHEEL.COM ONLINE STORE

I. Subject

Art. 1. These general terms and conditions regulate the relations between MyEWheel LTD (МайИУийл ООД), UIC 206602994, with registered office and address of management: Bulgaria, Asenovgrad 4230, 11 Solunska Str., referred to below as the "Supplier", and the clients, referred to below as "Users" (or, where they qualify as such under the Consumer Protection Act, "Consumers"), of the e-commerce platform MYEWHEEL.COM, referred to below as "the platform".

II. Supplier data

Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

  1. Name of the Supplier: MyEWheel LTD (МайИУийл ООД).
  2. Registered office and address of management: Bulgaria, Asenovgrad 4230, 11 Solunska Str.
  3. Address for exercising the activity and for submitting consumer complaints: Bulgaria, Asenovgrad, Dolni Voden 4250, Bahchaluka District, Property 200.
  4. Correspondence: Bulgaria, Asenovgrad 4230, 11 Solunska Str.; email info@myewheel.com; telephone +359 878 262 328.
  5. Entry in public registers: UIC 206602994, Commercial Register of the Republic of Bulgaria.
  6. Registration under the Value Added Tax Act: VAT No. BG206602994.
  7. Supervisory authorities:

(1) Commission for Personal Data Protection
address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
email: kzld@cpdp.bg
website: www.cpdp.bg

(2) Consumer Protection Commission
address: Sofia 1000, 4A Slaveykov Square, 3rd, 4th and 6th floors
telephone: +359 2 980 25 24
hotline: 0700 111 22
website: www.kzp.bg

III. Characteristics of the platform

Art. 3. MYEWHEEL.COM is an e-commerce platform, available at https://www.myewheel.com, through which Users have the opportunity to conclude contracts for the sale and delivery of the goods offered by the Supplier on the platform, including the following:

  1. To register and create a profile for viewing the Supplier's e-shop and to use the additional information services;
  2. To review the goods, their characteristics, prices and delivery conditions;
  3. To conclude contracts with the Supplier for the purchase and delivery of goods offered on the platform;
  4. To make payments in connection with the concluded contracts, including by electronic means of payment;
  5. To receive information about new goods offered by the Supplier on the platform;
  6. To make electronic statements in connection with the conclusion or execution of contracts with the Supplier through the platform's interface;
  7. To be notified of the rights arising from the law, mainly through the platform's interface;
  8. To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.

Art. 4. The Supplier organizes the delivery of the goods and guarantees the rights of the Users provided by law, within the framework of good faith and the criteria and conditions adopted in practice and in consumer and commercial law.

Art. 5. (1) The Users conclude a contract with the Supplier for the purchase and sale of goods on the platform at https://www.myewheel.com. The contract is concluded in English and is stored in the Supplier's database.

(2) By virtue of the concluded contract, the Supplier undertakes to organize the delivery and the transfer of ownership of the goods specified by the User through the platform's interface. Users may correct errors in the information they have entered at any time before sending the statement concluding the contract.

(3) The Users pay the Supplier remuneration for the delivered goods according to the conditions announced on the platform and these general terms. The remuneration equals the price announced on the platform. In case of a technical error in a displayed price, the Supplier notifies the User of the correct price without delay and has the right to refuse the order concerned.

Art. 6. (1) The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the sales contract may be made electronically, within the meaning of the Electronic Document and Electronic Certification Services Act and Art. 11 of the Electronic Commerce Act.

(2) Electronic statements made through the site are presumed to be made by the person identified in the data provided at registration, when that person has entered the corresponding username and password.

IV. Registration and orders

Art. 7. (1) Registration is not required for browsing the platform. To place an order, the User either creates a profile with a username (email) and password, uses another sign-in method offered on the platform, or orders as a guest. In all cases, acceptance of these general terms takes place upon finalization of each order.

(2) The username and password for remote access are set by the User through the online registration procedure on the platform.

(3) By filling in their data at checkout and confirming the order, the User declares that they are familiar with these general terms, agree with their content and undertake to comply with them.

(4) The Supplier confirms the order placed by the User by email. With the confirmation, a contractual relationship arises between the User and the Supplier.

(5) When registering or ordering, the User is obliged to provide correct and up-to-date data, and to update it in case of change.

V. Technical steps for concluding a contract

Art. 8. (1) Users use the platform's interface to conclude contracts for the purchase and sale of the goods offered by the Supplier.

(2) When goods are ordered without registration, the User accepts these general terms at the moment of finalizing the order.

Art. 9. Users conclude the contract for the purchase and sale of goods on the platform following this procedure:

  1. Accessing the ordering system on the platform;
  2. Selecting one or more of the offered goods and adding them to the cart;
  3. Providing the data necessary to individualize the User as a party to the contract;
  4. Providing delivery data;
  5. Choosing the method and moment of payment of the price;
  6. Confirming the order.

VI. Content of the contract

Art. 10. (1) The Supplier and the Users conclude separate contracts for the purchase and sale of the goods ordered by the Users, regardless of the fact that they were selected with one electronic statement and from one list of goods for purchase.

(2) The Supplier may organize the joint and simultaneous delivery of goods ordered under separate contracts.

(3) The rights of the Users in connection with delivered goods are exercised separately for each sales contract. The exercise of rights in connection with one delivered good does not affect the contracts for the sale of the other goods. Where the User qualifies as a Consumer, the exercise of the right of withdrawal from the contract for a given good does not affect the contracts for the sale of the other goods delivered to the Consumer.

(4) For goods delivered promotionally together with other goods as a set, the rules for delivery and return of the respective set, as announced on the product's page on the platform, apply with priority.

Art. 11. When exercising rights under a sales contract, the User is obliged to indicate precisely and unambiguously the contract and the goods in respect of which the rights are exercised.

Art. 12. (1) The User may pay the price under the separate sales contracts at once when placing the order or upon delivery.

(2) For goods delivered promotionally together with other goods as a set, the set price applies only to the set as a whole and is inseverable for the individual goods in it.

(3) If the Supplier accepts the return of one product from a set under para. 2, the User is entitled to reimbursement of an amount for the returned product proportional to the ratio between the prices of the goods in the set on the platform when they are not offered as a set.

VII. Special clauses applicable to Consumers

Art. 13. The rules of this Section VII apply only to Users in respect of whom, according to the data provided for the conclusion of the sales contract or at registration, it can be concluded that they are Consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.

Art. 14. (1) The main characteristics of the goods offered by the Supplier are set out on each product's page on the platform.

(2) The price of the goods, with all taxes and fees included, is set by the Supplier on each product's page on the platform.

(3) The value of the postal or transport costs not included in the price of the goods is set by the Supplier and is provided to the Users when choosing the goods and before finalizing the order. If the User fails to take delivery of dispatched goods more than once, the Supplier reserves the right to charge the User the transport costs for each subsequent order and not to provide gifts with the User's subsequent orders.

(4) The methods of payment, delivery and performance of the contract are set out in these general terms and in the information provided to the User through the platform.

(5) The information provided to Users under this article is up to date as at the moment of its visualization on the platform, before the conclusion of the sales contract.

(6) Users agree that all information required by the Consumer Protection Act may be provided through the platform's interface or by email.

Art. 15. (1) The User agrees that the Supplier is entitled to accept advance payment for the sales contracts concluded with the User and their delivery.

(2) The User chooses independently whether to pay the price before or at the time of delivery, among the methods offered on the platform.

(3) Where the value of the User's order is equal to or exceeds EUR 5,000, payment is made only by credit transfer or deposit to the Supplier's payment account.

Art. 16. (1) The Consumer has the right, without owing compensation or penalty and without stating a reason, to withdraw from the contract within 14 days from the date on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the goods. The Consumer may use the standard withdrawal form in Annex 1 to these general terms, also available on the Shipping & Returns page, but this is not obligatory.

(2) The right of withdrawal under para. 1 does not apply in the following cases:

  • for the provision of services where the service has been provided in full and its performance began with the Consumer's explicit prior consent and confirmation that they know they will lose the right of withdrawal once the contract is performed in full by the Supplier;
  • for the delivery of goods or services whose price depends on fluctuations of the financial market which cannot be controlled by the Supplier and which may occur during the withdrawal period;
  • for the delivery of goods made to the Consumer's order or according to their individual requirements;
  • for the delivery of goods which, due to their nature, may deteriorate or have a short shelf life;
  • for the delivery of sealed goods which were unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
  • for the delivery of goods which, after delivery and due to their nature, have become mixed with other goods from which they cannot be separated;
  • for the delivery of sealed audio or video recordings or sealed computer software unsealed after delivery, including codes for the activation of software licenses or functions — performance begins at the moment the code is revealed, at which point the Consumer loses the right of withdrawal and expressly agrees to this;
  • for the provision of digital content not delivered on a tangible medium, where performance began with the Consumer's explicit consent and confirmation that they know they thereby lose the right of withdrawal.

(3) Where the Supplier has not fulfilled its obligation to provide the information on the right of withdrawal required by the Consumer Protection Act, the Consumer may withdraw from the contract within one year and 14 days from receipt of the goods. Where that information is provided within this period, the 14-day period runs from the date of its provision.

(4) Where the Consumer has exercised the right of withdrawal, the Supplier reimburses all payments received, including standard delivery costs, without undue delay and no later than 14 days from the date on which it was informed of the Consumer's decision. The Supplier performs the reimbursement using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise; amounts paid by card are refunded to the same card. Where a Consumer requests reimbursement by postal money order, the fee charged by the postal operator is at the Consumer's expense — the Supplier does not set this fee and does not benefit from it.

(5) When exercising the right of withdrawal, the direct costs of returning the delivered goods are borne by the Consumer, pursuant to Art. 55, para. 2 of the Consumer Protection Act. The Supplier is not obliged to reimburse the additional costs of the initial delivery where the Consumer explicitly chose a delivery method other than the cheapest standard delivery offered by the Supplier.

(6) The User is obliged to store the goods received from the Supplier and to ensure the preservation of their quality and safety during the period under para. 1.

(7) The Consumer exercises the right of withdrawal by sending an unambiguous statement to the Supplier, for example via the standard form in Annex 1. The goods should be sent, without cash on delivery, to the Supplier's service centre: MyEWheel LTD — Property 200, Bahchaluka District, Dolni Voden 4250, Asenovgrad, Bulgaria. The Supplier does not accept parcels sent with cash on delivery.

(8) Unless the Supplier has offered to collect the goods itself, it may withhold reimbursement until it has received the goods back, or until the Consumer has supplied evidence of having sent the goods back, whichever occurs first.

(9) For goods delivered promotionally together with other goods as a set ("bundle goods"), upon withdrawal the Consumer is reimbursed the correspondingly reduced amount for the individual product, taking into account the ratio between the (non-reduced) prices of the goods in the e-shop when not bought as a set.

(10) The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning, pursuant to Art. 55, para. 4 of the Consumer Protection Act. Unsealing and inspecting the goods must not lead to a clear deterioration of their commercial appearance; where the returned goods are not in a condition allowing their subsequent sale as new, the Supplier may claim the costs of restoring them or the corresponding diminished value.

(11) When the right of withdrawal is exercised, it is considered exercised also in respect of any bonus content belonging to the goods.

(12) Upon return, the User undertakes to return the goods together with the complete received set and all accompanying documents — receipt, invoice, handover protocol and warranty card, where issued.

(13) Upon return, the User undertakes to also return all gifts received together with the ordered goods, where such were sent by the Supplier.

(14) For purchases made by legal entities, this Section VII does not apply; the provisions of the Commerce Act and the Obligations and Contracts Act apply instead.

VIII. Performance of the contract

Art. 17. (1) The delivery time for each product is announced on the platform when concluding the contract. For each specific product, the User is notified immediately before finalizing the order approximately how many days delivery will take. The days announced on the platform are indicative; the Supplier does not guarantee them but undertakes to do everything possible to deliver within them.

(2) If no delivery time has been set, the delivery period is 30 calendar days, starting from the day following the sending of the User's order to the Supplier.

(3) If the Supplier cannot perform the contract because it does not have the ordered goods, it shall notify the User and refund any amounts paid. As long as it has notified the User of the exhausted quantities, the Supplier cannot be held further liable.

(4) The Supplier may refuse to process an order when there is reasonable doubt that the order is not authentic, including that it does not originate from the User indicated in it, or when the ordered product is unavailable due to exhausted quantities or other technical reasons; in these cases the Supplier notifies the User by email or telephone and refunds any amounts paid. The Supplier may also refuse to process an order when the quantity or volume ordered exceeds the usual consumption of a consumer and there is reason to believe the order is made for resale.

(5) In case of inaccurate delivery address or telephone data provided by the User, absence of the User from the address, or impossibility of delivery for reasons beyond the Supplier's control, the goods are returned to and remain in the Supplier's warehouse. In this case the goods are not kept reserved for the User unless they have been paid in advance. Prepaid goods are kept for 15 days from their return; after this period, if the User has not sought them, the Supplier refunds the payment received, less the delivery and storage costs. Where the goods were sent to a wrong address due to inaccurate data provided by the User, the courier costs for redirecting the shipment are at the User's expense.

(6) If the goods are not delivered within the announced period, the User is not owed compensation. Reasons that may delay delivery beyond the days announced on the platform include: order load above the usual for the period; failures on the side of the courier company (untimely organization, excessive workload, unforeseeable technical or information problems, weather conditions); unforeseeable technical problems in the Supplier's systems; failures in the Supplier's own supply chain; and force majeure circumstances interfering with the Supplier's normal activities.

(7) In all cases, the Supplier undertakes to deliver the goods with a delay of no more than 15 working days above the approximate delivery days announced on the platform.

Art. 18. The Supplier undertakes to comply with all requirements established in Bulgarian and European Union legislation regarding the labeling, advertising and sale of the goods offered on the platform.

Art. 19. The Supplier informs the User of the transport and courier costs immediately before the completion of the order; the delivery price may vary according to the product and the delivery method and address chosen by the User. In case of an additional redirection of an already dispatched order at the User's request, or where a repeated visit to the address is necessary, the User pays the delivery price according to the tariff of the respective courier. Conditions for free delivery, where available, do not apply where the User requests delivery at a specific time or time range of the day.

Art. 20. (1) The User must inspect the goods at the time of delivery by the courier and, if they do not meet the requirements or show visible breakages and defects, refuse to accept them and notify the Supplier immediately.

(2) If the User does not refuse the goods and does not notify the Supplier under para. 1, the goods are considered approved as meeting the requirements, except for hidden defects. This does not limit the Consumer's statutory rights under the legal guarantee of conformity.

(3) If upon delivery the User wishes to refuse the goods and not accept them, the transport costs in both directions are at the User's expense.

Art. 21. The Supplier provides service for the goods in accordance with Section XIII (Warranty) of these general terms.

Art. 22. For matters not settled in this section, the rules of commercial sale in the Commerce Act and the Consumer Protection Act apply.

IX. Protection of personal data

Art. 23. (1) The Supplier processes the personal data of Users in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act. Detailed information about the processing — purposes, legal grounds, retention periods and the rights of data subjects — is provided in the Privacy Policy.

(2) For security reasons, the Supplier sends data relating to a User's account or orders only to the email address indicated by the User at registration or when placing the order.

(3) The Supplier stores information in, or gains access to information stored in, the User's terminal device (cookies and similar technologies) in accordance with the Cookie Policy and, where required, only with the User's consent.

(4) The Supplier sends commercial communications (including a newsletter and offers) only in accordance with the applicable legislation — on the basis of the User's consent or another valid legal ground. The User may opt out of receiving such communications at any time, free of charge, via the unsubscribe link in each message or by contacting the Supplier.

Art. 24. (1) The Supplier may at any time require the User to identify themselves and to certify the authenticity of the circumstances and personal data declared at registration.

(2) If the User has forgotten or lost their password, the password recovery procedure at https://www.myewheel.com/account/forgot applies.

X. Amendment and access to the general terms

Art. 25. (1) These general terms may be amended by the Supplier, of which the Supplier will notify all registered Users in an appropriate manner.

(2) The Supplier and the User agree that any addition to or amendment of these general terms has effect on the User in one of the following cases:

  • after explicit notification by the Supplier, if the User does not declare within 14 days that they reject the changes; or
  • after their publication on the platform, if the User does not declare within 14 days of publication that they reject the changes; or
  • upon the User's explicit acceptance through their account on the platform.

(3) The User agrees that all statements of the Supplier in connection with the amendment of these general terms will be sent to the email address provided by the User at registration, and that such emails do not need to be signed with an electronic signature in order to have effect.

Art. 26. The Supplier publishes these general terms, together with all additions and amendments, at https://www.myewheel.com/terms.

XI. Termination

Art. 27. These general terms and the User's contract with the Supplier are terminated in the following cases:

  • upon dissolution and liquidation or declaration of bankruptcy of one of the parties;
  • by mutual written consent of the parties;
  • upon objective impossibility of a party to perform its obligations;
  • upon seizure or sealing of equipment by state authorities;
  • upon deletion of the User's registration on the platform — in which case concluded but unperformed sales contracts remain in force and subject to performance.

Art. 28. The Supplier has the right, at its discretion and without notice or compensation, to terminate the contract unilaterally if it establishes that the User uses the platform in violation of these general terms, the legislation of the Republic of Bulgaria, generally accepted moral norms, or generally accepted rules and practices in e-commerce.

XII. Liability

Art. 29. The User undertakes to indemnify and hold harmless the Supplier in case of lawsuits and other third-party claims (whether justified or not) for all damages and costs (including attorney's fees and court costs) arising from or in connection with: (a) non-performance of any obligation under this contract; (b) infringement of copyright, related, broadcasting or other intellectual or industrial property rights; (c) unlawful transfer to third parties of the rights granted to the User for the term and under the conditions of the contract; (d) falsely declaring the presence or absence of Consumer status within the meaning of the Consumer Protection Act.

Art. 30. The Supplier is not liable in case of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of the competent state authorities.

Art. 31. (1) The Supplier is not liable for damages caused by the User to third parties.

(2) The Supplier is not liable for property or non-property damages, expressed in lost profit or incurred damages, caused to the User in the process of using or not using the platform and concluding sales contracts with the Supplier.

(3) The Supplier is not liable for the time during which the platform was unavailable due to force majeure.

(4) The Supplier is not liable for damages from comments, opinions and publications under the products, news and articles on the platform.

Art. 32. (1) The Supplier is not liable where the security measures of its technical equipment are overcome and this results in loss of information, dissemination of information, access to information, restriction of access to information, or similar consequences.

(2) The Supplier is not liable in case of a sales contract concluded, access to information provided, or loss or change of data occurring as a result of false identification by a third party presenting themselves as the User, where the circumstances gave grounds to assume that this person was the User.

Art. 33. Before concluding the contract, the User must familiarize themselves with the local laws and restrictions of the country in which they intend to use the personal electric vehicle(s). Some Member States of the European Union do not allow the free movement of personal electric vehicles on public roads and areas; in such cases they may be used only on private grounds and in zones permitted by the law of the country where the User resides or uses the vehicle(s). The Supplier is not liable for the User's non-compliance with such laws.

XIII. Warranty

Art. 34. (1) Consumers benefit from the legal guarantee of conformity of the goods with the sales contract — for a period of two years from the delivery of the goods. Nothing in this section limits or affects those statutory rights; the commercial warranty below applies in addition to them.

(2) Every customer of MyEWheel LTD is entitled to warranty service. To claim it, the complete set of documents (including invoice and warranty card, where issued) and the product should be sent, after contacting the Supplier, to the Supplier's service centre: MyEWheel LTD — Property 200, Bahchaluka District, Dolni Voden 4250, Asenovgrad, Bulgaria.

(3) The commercial warranty is valid only for production/factory defects and non-conformities existing at delivery which manifest during normal operation. The commercial warranty covers the goods for two years from delivery. It does not cover parts subject to rapid wear or usage-related damage that does not constitute a factory defect — for example inner tubes, tires, cosmetic parts, plastics and mudguards. Nor does it cover the gradual loss of battery capacity over time and charge cycles, which is the expected behaviour of a lithium battery and not a defect; a battery that fails is covered like any other component. The commercial warranty is non-transferable and applies only to the first owner.

(4) If the Supplier accepts a warranty request and performs warranty service, it is entitled to at least 14 days to perform the repair. The Supplier may extend the diagnostics and/or repair time where required (for example, when waiting for a solution from the manufacturer or when spare parts are not available on the market) — but by no more than 28 days for diagnostics and 28 days for repairs. A further extension is possible only after presenting the customer with alternative options and with the customer's agreement to continue the repair.

(5) The commercial warranty is void, and the customer bears the cost of any repair, in case of:

  • a removed, deleted, damaged or illegible serial number, where one exists;
  • damage from a fall or from dropping the product, including a cracked rim. With heavier unicycles, jumping off curbs can crack the rim — keep the tire pressure adequate and avoid jumps to preserve the rim and housing;
  • damage from riding in mud or heavy rain. Riding in light rain should not be an issue for products with an IP rating, but water entering the casing can destroy the boards, and sudden cutoffs are dangerous to the rider;
  • attempts at repair by the customer or by unauthorized persons or companies without the Supplier's explicit consent;
  • use of chargers, batteries or peripherals other than those supplied with the product (including "smart" or "intelligent" chargers, fast chargers, charging accessories, adapters, boosters, "charge doctors" and converters);
  • violation of the technical construction of the device (modifications that may affect the safety of use or the operation of the device). Check with the Supplier before adding anything that requires disassembly of the product;
  • faults in the electrical network, improper connection to the power supply, extreme environmental conditions or rapid changes of such conditions, natural disasters and other force majeure circumstances;
  • battery damage from non-use — batteries degrade heavily without sufficient charge cycles. Ideal storage: around 21°C room temperature and a charge between 40% and 70%;
  • battery damage from heavy use — more than 3,000 km within one year is considered heavy use.

(6) In the above cases the Supplier reserves the right to refuse service under the commercial warranty. This does not affect the Consumer's rights under the legal guarantee of conformity under para. 1.

(7) The Supplier is not obliged to cover the transport costs for sending a product for warranty service; in some cases it may, at its discretion, offer free pickup or cover half of the transport costs. The Supplier may also offer to ship warranty parts directly to customers who are comfortable performing the repair themselves, which shortens the repair period. If a product is sent to an address different from the one indicated in para. 2, the transport costs are at the customer's expense.

XIV. Buy back

Art. 35. Customers may use the Supplier's Buy Back policy for any purchased product. The Buy Back policy applies only under the following conditions:

  • it applies only to customers of MYEWHEEL.COM under these general terms;
  • the return of the product must be within the warranty period under Section XIII (Warranty);
  • no warranty claim for the product may have been denied, and the product must be in the condition in which it was received, taking into account the usual wear from regular use; otherwise the return may be refused;
  • the product must be returned in its original package, including the charger and all other accessories which came in the box.

Art. 36. The Buy Back procedure has the following steps:

(1) To initiate the procedure, the customer sends the following pictures to info@myewheel.com: a picture showing the exact mileage of the vehicle; pictures showing the vehicle from all sides; a picture of all documents accompanying the original delivery; and a picture of the charger and all other accessories which came in the box.

(2) Based on these pictures, the Supplier determines whether the warranty conditions under Section XIII are met and, if so, gives an estimated price range.

(3) After the above steps are complete, the product is returned to the Supplier.

(4) Transport of the product is organized by the Supplier with a courier service; the delivery cost is at the customer's expense.

(5) Within 14 days from receiving the product, the Supplier unilaterally gives a final buy-back price based on the condition of the product.

XV. Other terms

Art. 37. (1) The User and the Supplier undertake to mutually protect each other's rights and legal interests and to keep each other's trade secrets which became known to them in the course of performing the contract and these general terms.

(2) During and after the term of the contract, the User and the Supplier undertake not to make public the written or oral correspondence conducted between them. Publication of correspondence in print or electronic media, Internet forums, or personal or public websites is considered making it public.

Art. 38. In case of a conflict between these general terms and provisions of a special contract between the Supplier and the User, the provisions of the special contract apply with priority.

Art. 39. The possible invalidity of any provision of these general terms does not entail the invalidity of the entire contract.

Art. 40. The laws of the Republic of Bulgaria apply to matters not settled in this contract, related to its implementation and interpretation. This does not deprive Consumers residing in another EU Member State of the protection granted to them by provisions of that state's law which cannot be derogated from by agreement.

Art. 41. These general terms enter into force for all Users on 01.09.2026.

Art. 42. Promo codes for discounts do not apply to goods that are already reduced or to which another discount has been applied, except for promo codes explicitly designated by the Supplier for additional discounts.

Art. 43. Promo codes for discounts do not apply to goods the User wishes to purchase on installments/lease, regardless of whether the respective product is already at a reduced price or not.

Annex 1 — Standard withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

To MyEWheel LTD, UIC 206602994, Bulgaria, Asenovgrad 4230, 11 Solunska Str., email: info@myewheel.com:

I/We (*) hereby give notice that I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods: __________

— Ordered on (*) / received on (*): __________

— Name of the Consumer(s): __________

— Address of the Consumer(s): __________

— Signature of the Consumer(s) (only if this form is notified on paper): __________

— Date: __________

(*) Delete as appropriate.